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山西开放大学_管理英语4作业答案
管理英语
4
学校: 山西开放大学
问题 1: 1. — This project is too big for me to finish on time.
—________________.
选项:
•
A. Please do me a favor
•
B. That is a daydream
•
C. I'll give you a hand
答案: I'll give you a hand
问题 2: 2. — Is it possible for you to work out the plan tonight?
—__________
选项:
•
A. I'll do that.
•
B. I think so.
•
C. I'd love to.
答案: I think so.
问题 3: 3. The Human Resource Managing Department at Honda is given specific instructions ______ employ the best possible workers.
选项:
•
A. how to
•
B. on
what to
•
C. on how to
答案: on how to
问题 4: 4. Even the best continually seek ways to ______ their skills.
选项:
•
A. sharp
•
B. sharpener
•
C. sharpen
答案: sharpen
问题 5: 5. Supervisors should ______ their employees in two-way communication so that understanding takes place.
选项:
•
A. enable
•
B. engage
•
C. encourage
答案: engage
问题 6: 6. 二、阅读理解：根据文章内容，判断正误（共50分）。
Who Killed Nokia?
Nokia executives attempted to explain its fall from the top of the smartphone pyramid with three factors: 1) that Nokia was technically inferior to Apple, 2) that the company was complacent and 3) that its leaders didn't see the disruptive iPhone coming.
It has also been argued that it was none of the above. Nokia lost the smartphone battle because of divergent shared fears among the company's middle and top managers which led to company-wide inertia that left it powerless to respond to Apple's game.
Based on the findings of an in-depth investigation and 76 interviews with top and middle managers, engineers and external experts, the researchers discovered a culture of fear due to temperamental leaders and that frightened middle managers were scared of telling the truth.
The fear that froze the company came from two places. First, the company's top managers had a terrifying reputation. Some members of Nokia's board and top management were described as “extremely temperamental” and they regularly shouted at people “at the top of their lungs”. It was very difficult to tell them things they didn't want to hear. Secondly, top managers were afraid of the external environment and not meeting their quarterly targets, which also impacted how they treated middle managers.
Top managers thus made middle managers afraid of disappointing them. Middle managers were told that they were not ambitious enough to meet top managers' goals.
Fearing the reactions of top managers, middle managers remained silent or provided optimistic, filtered information. Thus, middle managers directly lied to top management.
Worse, a culture of status inside Nokia made everyone want to hold onto vested power for fear of resources being allocated elsewhere if they delivered bad news or showed that they were not bold or ambitious enough to undertake challenging assignments.
Beyond verbal pressure, top managers also applied pressure for faster performance in personnel selection. This led middle managers to over promise and under deliver. One middle manager told us that “you can get resources by promising something earlier, or promising a lot. It's sales work.”
While modest fear might be healthy for motivation, abusing it can be like overusing a drug, which risks generating harmful side effects. To reduce this risk, leaders should coordinate with the varied emotions of the staff. Nokia's top managers should have encouraged safe dialogue, internal coordination and feedback to understand the true emotion in the organization.
操作提示：正确选T，错误选F。
1. Nokia lost the smartphone battle because its technology is not as good as that of Apple.
2. Nokia's middle managers were frank to tell the truth, but the top ones didn't listen to them.
3. Nokia's top managers were too moody to hear anything good but harsh.
4. Middle managers in Nokia delivered results more than they promised earlier.
5. Nokia's top managers should have had better conversation techniques to encourage internal coordination and truth.
选项:
答案: F
问题 7: 7. — We could let some of the staff work from home.________________?
— That's a good idea.
选项:
•
A. Do you have any good ideas
•
B. What do you think of it
•
C. Is there anything else
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问题 8: 8. AT&T found that employees with better planning and decision-making skills were ______ to be promoted into management jobs.
选项:
•
A. more likely
•
B. more like
•
C. more unlikely
答案
:
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问题 9: 9. The responsibilities in handbook ______ that managers have to be concerned with efficiency and effectiveness in the work process.
选项:
•
A. imply
•
B. indicate
•
C. interrupt
答案
:
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问题 10: 10. 二、听力理解：听录音，选择最佳答案（共50分）。
请听录音： unit1tl.mp3
操作提示：通过下拉选项框，选择答案。
What kind of role is Melinda taking on for her job?
A. HR manager.
B. Project manager.
C. Project coordinator.
2. How long will Melinda be trained for her new role?
A. One month.
B. Half a month.
C. One year.
3. How often should Melinda report to the board on the progress of the project?
A. Once a month.
B. Twice a month.
C. Once a week.
4. What kind of contract can Melinda sign with outside contractors?
A. Permanent worker contract.
B. Standard temporary-worker contract.
C. Standard industry contract.
5. Which one does NOT belong to Melinda's responsibilities?
A. Formulate the industry standard of payment.
B. Manage and coordinate her project team.
C. Report the project progress to the board.
选项:
答案
:
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问题 11: 1. — Will you go on a picnic with us tomorrow?
—____________________.
选项:
•
A. Yes, but I'll have English classes
•
B.
Sorry, I have an appointment with Dr. Brown
•
C. I'm afraid I have no idea
答案
:
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问题 12: 2. —How did your meeting go yesterday?
— ____________________actually, it was really frustrating.
选项:
•
A. Not so good
•
B. Very good
•
C. Nothing special
答案
:
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问题 13: 3. Effective leaders distill complex thoughts and strategies into simple, memorable terms __________ colleagues and customers can grasp and act upon.
选项:
•
A. when
•
B. that
•
C. who
答案
:
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问题 14: 4. In today's environment, __________ people are often burned out, it's important for employees to have a personal connection with you and the work you believe in.
选项:
•
A. where
•
B. when
•
C. while
答案
:
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问题 15: 5. If demand is rising but the firm __________ from communication failure, then stocks will fall and there will be understaffing.
选项:
•
A. has been suffering
•
B. is going to suffer
•
C. is suffering
答案
:
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问题 16: 6. 二、阅读理解：根据文章内容，判断正误（共50分）。
Habits of Highly Effective Communicators
It's no secret that good leaders are also good communicators. Indeed, communication and leadership are inextricably tied. How can you galvanize, inspire or guide others if you don't communicate in a clear, credible and authentic way? Here are 5 essential communication practices of effective leaders:
1. Mind the say-do gap. Trust is the bedrock of effective leadership – your behavior is your single greatest mode of communication, and it must be congruent with what you say. If your actions don't align with your words, you are storing up trouble for the future.
2. Make the complex simple. Effective leaders distill complex thoughts and strategies into simple, memorable terms that colleagues and customers can grasp and act upon. The most important thing is to clarify what you want to say, look out for technical jargon and avoid business speak, which add complexity. Say what you mean in as few words as possible.
3. Find your own voice. Use language that's distinctly your own; let your values come through in your communication. Correct use of language and grammar are important, of course, but don't become overly fixated on eloquence for eloquence's sake; concentrate on being distinct and real. People want real, people respect real, people follow real.
4. Be visible Visibility is about letting your key stakeholders get a feel for who you are and what you care about. Don't hide behind a computer and only interact with people electronically – see them face to face and voice to voice, and interact with them in a real, substantial way. In today's environment, where people are often burned out, it's important for employees to have a personal connection with you and the work you believe in. Show the people that work for you that you're engaged and that you care about them and their work.
5. Listen with your eyes as well as your ears. Effective communication is a two-way process, and good leaders know how to ask good questions, and then listen with both their eyes and their ears. Because you are in a position of authority, others may be reluctant to express their real opinions to you directly. You won't always get direct feedback, so you need to also be able to read between the lines and look for the non-verbal cues.
操作提示：正确选T，错误选F。
1. Communication and leadership don't always go hand in hand.
2. The say-do gap happens when people misunderstand their leader's intention.
3. Using technical jargon makes a leader convincing.
4. Communicating sincerely is always the best.
5. Observation is as important as communication when you want to know what people really think.
选项:
答案
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问题 17: 7. —How can you explain the latest situation?
—____________________,I know it is all my fault.
选项:
•
A. Sorry
•
B. Excuse me
•
C. I'm afraid
答案
:
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问题 18: 8. When the message finally reached the Command Center, it __________ “mutated” to become —“Send three and four-pence, we're going to a dance.”
选项:
•
A. was
•
B. had
•
C. have
答案
:
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问题 19: 9. What you need to do is to keep things short and sweet, just the ______.
选项:
•
A. questions
•
B. topics
•
C. highlights
答案
:
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问题 20: 10.
选项:
答案
:
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问题 21: 1. — I am sorry for what I have said to you.
—_____________
选项:
•
A. No problem.
•
B. I'm sure about that.
•
C. Don't think any more about it.
答案
:
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问题 22: 2. — Will you help me arrange a meeting with Mr. Brown, please?
—_____________
选项:
•
A. No, no way.
•
B. No, I can't.
•
C. Sorry I can't. I have to finish my project right now.
答案
:
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问题 23: 3. I like to think ______. I am always the one finding new ways to a situation or challenge.
选项:
•
A. inside of the box
•
B. of the box
•
C. outside of the box
答案
:
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问题 24: 4. In high school, I am equally comfortable______as a member of a team and independently.
选项:
•
A. to wor
k
•
B. working
•
C. work
答案
:
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问题 25: 5. How do you get your members to ______ as a team?
选项:
•
A. pull apart
•
B. pull up
•
C. pull together
答案
:
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问题 26: 6. 二、阅读理解：根据文章内容，完成选择题（共50分）。
A Teamwork Game
A team of about 35 employees had come together for a team building event. They were a young, bright and enthusiastic team. However, one of their chief problems was the fact that they wouldn't share information or solutions with each other, and the team leader thought they were too focused on themselves and not on the team. As a result, she brought them all into the cafeteria. All of the tables and chairs had been stored away, and fun decorations and hundreds of different colored balloons had been placed around the room.
In the center of the room was a big box of balloons that hadn't been blown up yet. The team leader instructed everybody to pick a balloon, blow it up, and write their name on it, but they had to be careful not to burst the balloon.
Although they were given a second chance if their first balloon popped, they were out of the game the second time round. In the end, about 30 team members wrote their names without their balloons popping. They were then asked to leave the room and, after five minutes, the team leader brought them back in and asked them to find the balloon with their name on it amongst the hundreds of other balloons in the room. After 15 minutes of searching, no one had found their balloon, and the team were told that they were then going to move on to the third round of the activity.
In this round, each team member was instructed to find any balloon with a name on it and then give that balloon to the person whose name was on it. Within two minutes, everybody had their own balloon. The team leader summarized the activity thus: “We are much more efficient when we are willing to share with each other and much better at problem solving when we are working together, not individually.”
Sometimes, members of teams create obstacles by focusing solely on their own pursuits and goals. Every member of the team should ask themselves on a regular basis what they are doing and what they can do for the team.
操作提示：通过题目后的下拉选项框选择正确答案。
1. This team building event was aimed at .
A. helping these young, bright and enthusiastic employees become more concentrated on their work
B. making the team members know how to share information or solutions and cooperate with each other
C. building up team morale
2. This event was held in .
A. a self-service restaurant
B. a coffee shop
C. a classroom
3. About how many team members were out of the second round of the activity?
A. 30.
B. 35.
C. 5.
4. Which statement below is correct?
A. In the second round, every one of the team had found their balloons after 15 minutes.
B. In the third round, the team members were asked them to find the balloon with their name on it amongst the hundreds of other balloons in the room.
C. In the third round, everybody had their own balloon with help from others within 2 minutes.
5. What was the event going to teach these employees?
A. Sharing and cooperating with other team members is more efficient when they are working together.
B. Focusing solely on employees' own pursuits is not allowed in workplace.
C. Failure of teamwork is caused by individual.
选项:
答案
:
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问题 27: 1. —Can I get you a couple of tea?
—_________________________.
选项:
•
A. That's very nice of you
•
B. With pleasure
•
C. You can, please
答案
:
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问题 28: 2. — __________
— You might as well write a thanks-note.
选项:
•
A. How do you like the rewards?
•
B. What do you do with the rewards?
•
C. Could you suggest some ways of the rewards?
答案
:
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问题 29: 3. ______ the job, employers don't want to hire people who are difficult to get along with.
选项:
•
A. Despite of
•
B. Regardless
•
C. Regardless of
答案
:
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问题 30: 4. Companies are ______ interested in your soft skills ______ they are in your hard skills.
选项:
•
A. so… that…
•
B. as…as…
•
C. not…unti
l…
答案
:
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问题 31: 5. The leader ______ at creating opportunities to provide rewards, recognition and thanks to his or her staff.
选项:
•
A. exceeds
•
B. excellent
•
C. excels
答案
:
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问题 32: 6. 二、阅读理解：根据文章内容，判断正误（共50分）。
The Right Way to Motivate Employees
It's important for a CEO to be passionate and enthusiastic, but there's a line of professionalism that must always be maintained.
According to a report from the technology website Venture Beat, PayPal CEO David Marcus wrote a critical letter to his employees blaming them for not using PayPal products and encouraging them to leave if they didn't have the passion to use the products they work for.
According to the website, part of the leaked letter reads:
“It's been brought to my attention that when testing paying with mobile at Cafe 17 last week, some of you refused to install the PayPal app, and others didn't even remember their PayPal passwords. That's unacceptable to me, and the rest of my team, everyone at PayPal should use our products where available. That's the only way we can make them better, and better.”
“In closing, if you are one of the folks who refused to install the PayPal app or if you can't remember your PayPal password, do yourself a favor, go and find something that will connect with your heart and mind elsewhere.”
While not obvious at first, the letter reveals a problem of morale and culture at PayPal. As an executive, you certainly want your employees to use and promote your products. However, when faced with a situation where staff isn't embracing what they make, you need to investigate the root of the problem -- not threaten.
When faced with internal problems, good executives start by asking “why”. They reach out to their executive team first and then to the entire staff to find the root of a problem and how to fix it. Sending out a one-sided note about the problem is not leading, it's retreating.
Leadership starts by listening. Good executives need to get out among the staff and ask questions and listen without judgment or reaction. The fact that company employees are not embracing and using its products is a failure of leadership that Marcus needs to address by self-reflection. At the end of the day, if his employees have to be forced to use the app, how can he expect consumers to want to willingly pay to use it? Marcus should have focused on three questions:
• Why are you not using the app?
• What is it that we can do to ensure you use our app?
• What do you need from me?
操作提示：正确选T，错误选F。
A CEO only needs to be passionate and enthusiastic.
2. It is not professional that PayPal CEO blames his employees not to use PayPal or forget PayPal passwords.
3. “A one-sided note” refers to the root of PayPal's problem.
4. When faced with internal problems, good executives find the root of a problem in their executive team first.
5. Good executives need to give feedback immediately when they are listening to the staff.
选项:
答案
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问题 33: 7. — Do you mind if I use vouchers to spend in a restaurant?
— __________
选项:
•
A. Yes, please.
•
B. Not at all. Go ahead.
•
C. No, thank you.
答案
:
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问题 34: 8. An appreciated gift and the gesture of providing it will ______ your coworker's day.
选项:
•
A. look up
•
B.
light up
•
C. lift to
答案
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问题 35: 9. Learning new things has always been a great ______ for me.
选项:
•
A. motivator
•
B. motivate
•
C. motivation
答案
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问题 36: 10. 二、阅读理解：根据文章内容，完成选择题（共50分）。
How Google Continues to Keep Employees Happy
Working for Google is a dream of many, not just because of what this company has achieved in the last 15 years, but because of its enviable work culture. With about 37,000 employees in 40 countries, you might wonder how Google maintains a motivating work experience throughout its entire company.
Working for Google comes with perks that most other organizations can't provide -- bowling alleys, free haircuts, gym memberships, and shuttles to and from work. The company's secret to success is putting the same amount of time and effort into keeping employees happy as it does into innovating products.
Back when the company was just a start-up, co-founders Larry Page and Sergey Brin had the goal of making Google a place the most talented people wanted to work at. Their idea was simple: creating a work culture that keeps employees happy will motivate them to do their best and will keep them loyal to the company.
“It's less about the aspiration to be No. 1 in the world, and more that we want our employees and future ones to love it here, because that's what's going to make us successful,” said Karen May, the Vice President of people development at Google.
Google also makes its employees want to work because managers provide tasks that are inspiring and challenging. Every employee at Google has the opportunity to spend 20% of his or her working time on a project they choose. This freedom takes employees out of their routine and away from the mundane tasks that often make workers feel uninspired about their jobs.
Lastly, Google shows each employee just how important he or she is to the company. Each employee, regardless of her spot on the totem pole, has an influence on how Google performs.
“If you value people, and care about them as whole people, one thing you do is giving them a voice, and you really listen,” May said.
Google does just that by hosting employee forums every Friday, where they discuss the 20 most-asked questions. Employees have access to all company information, adding a sense of trust, and employees and leaders work together to solve problems.
操作提示：通过题目后的下拉选项框选择正确答案。
1. How would you describe Google?
A. Medium-sized international company
B. Large global enterprises
C. Large American company
2. Which one does NOT belong to the methods that Google motivate its employees?
A. Promoting the employee who has more influence on Google the higher job position.
B. Shuttling the employees between home and office.
C. Offering entertaining equipment in workplace.
3. Who founded Google?
A. Larry Page and Sergey Brin
B. Karen May
C. Sergey Brin
4. If you are a normal employee of Google, what could you do EXCEPT?
A. Know all information of Google and discuss questions with your leaders.
B. Only work for the project you choose.
C. Play bowling with your colleagues and get away from mundane errands.
5. What is Google's secret to success?
A. Innovating hi-tech products.
B. Paying high salary to the employees and practicing strict management.
C. Valuing the happiness of its employees as much as innovating good products.
选项:
答案
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问题 37: 11. — Wow! This is a fantastic project! I've never known you're so creative.
— __________
选项:
•
A. Don't mention it.
•
B. Great, I dare to say I am a talent.
•
C. Thanks for your compliments.
答案
:
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问题 38: 12. All the team members tried their best. We lost the game, _________.
选项:
•
A. however
•
B. therefore
•
C. since
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问题 39: 13.
选项:
答案
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问题 40: 1. — Over-the-top? You mean…
— ____________
选项:
•
A. Well, so
metimes your co-workers feel that you are too loud.
•
B. No, I don't.
•
C. Thanks a lot.
答案
:
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问题 41: 2. — I think I have made a great mistake.
— ____________
选项:
•
A. I don't think so. You really made an error.
•
B. I don't think so. It's really te
rrible.
•
C. I don't think so. It's not your fault.
答案
:
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问题 42: 3. Linda walked at the head, ________ by her colleagues.
选项:
•
A. followed
•
B. following
•
C. to follow
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问题 43: 4. At a rough ________, we will take another four weeks to finish this plan.
选项:
•
A. estimate
•
B. value
•
C. account
答案
:
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问题 44: 5. Good work ________ good pay.
选项:
•
A. deserves
•
B. requests
•
C. deserts
答案
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问题 45: 6. 二、阅读理解：根据文章内容，完成选择题（共50分）。
How to Handle a Bad Performance Review
Getting a bad performance review can make you feel angry, unappreciated, defeated, and hopeless. But it's not the end of the world. Remember that the way you respond to this appraisal can make all the difference in the next one. Even if you believe that the review is inaccurate and that your boss is completely wrong, you will benefit by reacting in a mature, adult manner. Here are some suggestions:
Stay calm. Relax. Breathe. Do not overreact and be objective. Especially, do not say things that will likely be regretted later. Besides, the person giving the performance review may or may not be the one who has written the bad review.
What to Do When Receiving a Bad Performance Review
It's best to listen attentively. And make comments or remarks only when asked for them. Besides, during the performance review, you will be given the chance to respond and may disagree.
What to Do After Receiving a Bad Performance Review
Don't be intimidated by the bad performance review and want to quit the job; instead, learn from it. Also, if the organization allows their employees to make a written statement on their own behalf, do make one. It is important for the worker to show why she does not agree with the bed performance review; for instance, an employee may express their different understanding and, at the same time, a willingness to comply with any constructive suggestions.
Ways to Improve a Bad Performance Review
A way to improve a bad performance review is to set self-reviews, that is, establish performance standards. Another way to improve a bad review is to learn more about what the manager, supervisor, or boss wants or expects from his/her employees. Learning what it was that caused a bad performance review helps to improve professional growth and encourages as well as motivates the worker to do better in order to receive a good review next time.
操作提示：通过题目后的下拉选项框选择正确答案。
1. What should you do when you are given a bad performance review?
A. Argue with your boss.
B. Make immediate remarks.
C. Stay calm and listen carefully.
2. What should you do after you are given a bad performance review?
A. Quit your job immediately.
B. Insist on making comments.
C. Learn from the review.
3. What should you do if you do not agree with the bad performance review?
A. Tell the boss directly that you do not agree with the review.
B. Make a written statement on your own behalf if it is allowed.
C. Do not express your different understanding in a written statement.
4. How do you improve a bad performance review?
A. Understand the established performance standards.
B. Learn more about what the employee wants or expects.
C. Learn what the person who gives the review may think.
5. Why should we understand the cause of a bad performance review?
A. Because it helps the employee to get promoted immediately.
B. Because it encourages and motivates the worker to do better.
C. Because it prevents the employee from professional growth.
选项:
答案
:
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问题 46: 7. — Haven't seen you for ages. What are you busy doing now?
— ____________
选项:
•
A. Yes ,long time no see.
•
B. Yeah, thanks for coming.
•
C. I am working part time in a bookstore.
答案
:
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问题 47: 8. They have come to the conclusion ________ this winter will be even colder than before.
选项:
•
A. that
•
B. for
•
C. which
答案
:
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问题 48: 9. A child's character is greatly influenced by his home ________.
选项:
•
A. case
•
B. environment
•
C. situation
答案
:
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问题 49: 10. 二、阅读理解：根据文章内容，判断正误（共50分）。
Performance Management and Performance Appraisal
Performance management aims to acknowledge employee achievements, support their personal and professional development, and motivate and empower them to perform their work effectively. Performance management helps employees to develop their understanding, knowledge and skills so that they can contribute to the achievement of the enterprise's goals and gain personal and job satisfaction. It is a vital part of any quality human resource system.
Every enterprise wants and should expect high performance from each employee.The elements of a competency-based performance management system will, if implemented well, enable high performance which will define enterprise and personal success. Using performance management processes, an enterprise can be better placed to meet competitive challenges. This is done by:
●identifying the critical positions
●determining the most important competencies for those positions
●providing the education, training and feedback required by employees
●holding each person accountable for their results
The key to the performance management process is ‘performance appraisal'. Performance appraisal is simply an evaluation of how well an employee performs his or her job compared to a set of predetermined standards. It is a systematic process of feedback on an employee's work performance, and agreement to future training plans, job goals and job aspirations.
To be effective, a performance appraisal needs to have a set of agreed criteria that will be the basis of feedback as well as of setting future goals. Units of competency provide a very effective tool for setting benchmarks or criteria for work performance. The performance criteria within units of competency can be used as measures to assess against in a performance appraisal or review.
操作提示：正确选T，错误选F。
Performance management is a very important part of any quality human resource system.
2. The aim of performance management is to punish the unqualified employees.
3. An enterprise can be better placed to meet competitive challenges by providing the education, training and feedback required by employees, for example.
4. Every enterprise can expect high performance from each employee.
5. “Performance management” is also called “performance appraisal”.
选项:
答案
:
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问题 50: 1. — Which of these hats do you want?
— _______ . Either will do.
选项:
•
A. I don't mind
•
B. No problem
•
C. Go ahead
答案
:
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问题 51: 2. —I'm going to Beijing for a few days.
— _______. I wish I could go with you.
选项:
•
A. It doesn't matter
•
B. Forget it
•
C. I really envy you
答案
:
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问题 52: 3. By the end of the year, the sales plan for the next year______.
选项:
•
A. will be made
•
B. will have been made
•
C. have been made
答
案
:
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问题 53: 4. On hearing the news of ______ the major exam again, the girl burst into tears.
选项:
•
A. her having failed
•
B. she failed
•
C. her being failed
答案
:
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问题 54: 5. She is very adaptive and soon adapted ______ to the campus life.
选项:
•
A. with
•
B. to
•
C. as
答案
:
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问题 55: 6. 二、阅读理解：根据文章内容，判断正误（共50分）。
Jack Welch Leading Organizational Change at GE
When Jack Welch, the Chairman and CEO at General Electric (GE) retired in 2001, he could look back at a very successful career. He became CEO in 1981 at the age of 45. At that time, GE had a very complex organizational structure with considerably bureaucratic rules.
One of his first changes was to initiate a strategy formulation process with the guideline that each of the businesses should be number 1 or 2 in their respective areas. If this was not the case, managers had the options of fixing the problem, selling their particular business, or closing it. In an effort to streamline the organization, Welch removed the sector level and eliminated thousands of salaried and hourly employee positions.
The restructuring was followed by changing the organizational culture and the managerial styles of GE's managers. One such program was the Work-Out（群策群力）.Groups of managers were assembled to share their views openly in three-day sessions. At the beginning of the meetings, the superior presented the challenges for his or her organizational unit. Then the superior had to leave, requesting the groups to find solutions to the problems. Facilitators (会议主持人) helped these discussions. On the last day, the superior was presented with proposed solutions. He or she then had three choices: to accept the proposal, not to accept it, or to collect more information. This process put great pressure on the superior to make decisions.
Another program to improve effectiveness and efficiency was Best Practices. The aim was to learn from other companies how they obtained customer satisfaction, how they related to their suppliers, and in what ways they developed new products. This helped the GE people to focus on the processes in their operations that would improve the company's performance.
Jack Welch was personally involved in developing managers at GE's training center in Crotonville. Leaders, Welch suggested, are not only those who achieve results but also those who share the values of the company.
操作提示：正确选T，错误选F。
Jack Welch retired at the age of 65.
2. Jack Welch insisted that each of the businesses should be at least number 3 in their respective area.
3. If the business could not meet Welch's change requirements, its manager had 3choices.
4. The restructuring went before changing the organizational culture and the managerial styles of GE's managers.
5. The Work Out lasted a week.
选项:
答案
:
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问题 56: 7. — If you don't believe in yourself, no one else will.
— _____. Confidence is really important.
选项:
•
A. That's not the point
•
B. I don't think so
•
C. I couldn't agree more
答案
:
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问题 57: 8. All _____ glitters (闪闪发光) is not gold.
选项:
•
A. that
•
B. which
•
C. what
答案
:
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问题 58: 9. They depend on each other to survive. In other words, they are ______ for survival.
选项:
•
A. interwoven
•
B. interdependent
•
C. international
答案
:
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问题 59: 10. 二、阅读理解：根据文章内容，完成选择题（共50分）。
How to Adapt to Change in the Workplace
If there's one word that captures the essence of what is occurring in the world today, it's “change.” Downsizing, reorganizing, and cutting costs, are now the norm for survival. No industry is exempt. Even the most conservative institutions are undergoing significant change just to survive.
Change management has always been an issue of debate amongst scholars: how can employers create suitable conditions for a successful change process? And what can employees do to get through it?
Tips for dealing with change in the workplace.
●Make yourself aware that change happens: it happens in personal life, it happens in your professional life. You cannot live in the past, so denying that change could occur only makes things more complicated for you.
●Stay alert in the workplace: know what is happening around you. When you come across clues that hint change is on the way, acknowledge them!
●Maintain open communication channels: Don't lay back and expect things to pass you by smoothly. You need to get acquainted with the occurring changes. Seek more details from your management and peers to form an accurate understanding of the matter. Be transparent and honest about your fears: dealing with the unknown is often resented and daunting. Make the picture as clear as you can.
●Assess yourself: Change is a time when one's confidence about one's skills and capabilities gets shaky. Recognize your strengths and where you could bring them into play. At the same time, stay aware of your developmental areas and work on improving those.
●Don't be stiff: It will make the change process much harder if you are rigid. Be flexible enough to look at the different angles of the change and see where you could apply your “existing” skills and knowledge, and what news skills you need to acquire.
●Stay optimistic: Keep a positive attitude and don't let yourself drown in uncertainty. Involve yourself in the new process; locate yourself properly in the new scenario. Adjust!
“You can't get to the top of Everest by jumping up the mountain. You get to the mountaintop by taking incremental steps. Step by step, you get to the goal”, says Robin Sharma, one of the world's most-sought-after leadership and personal success experts.
操作提示：通过题目后的下拉选项框选择正确答案。
1. Enterprises carry out downsizing, reorganizing and cutting costs in order to .
A. cut down on the number of workers
B. reshuffle the organization
C. survive
2. “No industry is exempt” means .
A. No industry is an exception
B. No industry is an example
C. Not every industry can be exempted
3. The following questions are often discussed among scholars EXCEPT .
A. How can bosses create favorable conditions for change
B. How can productivity be increased
C. What can workers do to get through change
4. How many suggestions does the author put forward?
A. 4
B. 5
C. 6
5. From the passage, we know that Robin Sharma is .
A. an expert on leadership, and personal success
B. a great leader
C. someone who likes to play the game of Hide and Seek
选项:
答案
:
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问题 60: 11. — Don't worry, Mum. The doctor said it was only a common cold.
— ________ ! I'll tell Dad there's nothing serious.
选项:
•
A. What a relief
•
B. How surprising
•
C. I'm so sorry
答案
:
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问题 61: 12. There is no _____ the fact that he is the best student in the class.
选项:
•
A. deny
•
B. denies
•
C. denying
答案
:
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问题 62: 13. He ordered that nothing ________ until the police arrived.
选项:
•
A. was touched
•
B. should be tou
ched
•
C. had been touched
答案
:
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问题 63: 14. 二、完型填空（共50分）
操作提示：通过下拉选项框选择正确的词汇。
On May 27, 1995, our life was suddenly changed. It happened a few minutes past three, when my husband, Chris, fell from his horse as it jumped over a fence. Chris was paralyzed (瘫痪) from the chest down, to breathe normally. As he was thrown from his horse, we entered into a life of disability with lots of unexpected challenges. We went from the “haves” to the “have-nots”. Or so we thought.
Yet what we discovered later were all the gifts that came out of sharing difficulties. We came to learn that something could happen in a disaster. All over the world people cared for Chris so much that letters and postcards poured in every day. By the end of the third week in a medical center in Virginia, about 35,000 pieces of had been received and sorted. As , we opened letter after letter. They gave us comfort and became a source of strength for us. We use them to encourage ourselves. I would go to the pile of letters marked with “funny” if we need a laugh, or to the “disabled” box to find advice from people in wheelchairs or even in bed living happily and . These letters, we realized, had to be shared. And so here we offer one of them to you.
选项:
答案
:
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问题 64: 15. To build the reservoir（水库）， thousands of people have to be_______ .
选项:
•
A. relocated
•
B. repeated
•
C. reopened
答案
:
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问题 65: 16.
选项:
答案
:
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问题 66: 1. — The trip ought not to take more than an hour.
— ____________ . It is at least two hours.
选项:
•
A. I guess so
•
B. You must be joking
•
C. It depends
答案
:
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问题 67: 2. — Have you already paid? What's my share of the bill？
— _________. It wasn't very much.
选项:
•
A. It's my share
•
B. None of
your business
•
C. Don't worry about it
答案
:
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问题 68: 3. ______ on the hilltop, you could enjoy the scenery of the city bathed in the sun.
选项:
•
A. Standing
•
B. Stand
•
C. Stood
答案
:
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问题 69: 4. The reason _____ he was absent from class yesterday was that he was ill and hospitalized.
选项:
•
A. for
•
B. why
•
C. that
答案
:
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问题 70: 5. All the _____ guests are seated in the front row.
选项:
•
A. distinguishing
•
B. extinguishing
•
C. distinguished
答案
:
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问题 71: 6. 二、听力理解：听录音，判断正误（共50分）。
请听录音： unit7tl.mp3
操作提示：正确选“T”，错误选“F”。
1.Two different corporate cultures are discussed in the dialog.
2. Melinda's company also has a creative culture.
3. According to Jack, the important thing is to hire the right employees in the first place.
4. In a creative culture teamwork is not encouraged.
5. A creative culture is better than a collaborative culture.
选项:
答案
:
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问题 72: 1. — You have to believe in yourself. No one else will, if you don't.
— ____________________Confidence is really important.
选项:
•
A. It's not my cup of tea.
•
B. I don't think so.
•
C. I couldn't agree more.
答案
:
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问题 73: 2. —Scott，I'd like to have your opinions about my written report.
—________________ But I have one suggestion.
选项:
•
A.
That's a good idea.
•
B. You are too modest.
•
C. It looks fine to me.
答案
:
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问题 74: 3. We need ________ communication skills: listen carefully, think before you speak and manage conflicts diplomatically.
选项:
•
A. outstanding
•
B. plain
•
C. general
答
案
:
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问题 75: 4. This is the man ______ last night.
选项:
•
A. whom I saw him
•
B. whom I saw
•
C. what I saw
答案
:
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问题 76: 5. He will write to me as soon as he ______ home.
选项:
•
A. will have returned
•
B. returns
•
C. will return
答案
:
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问题 77: 6. 二、阅读理解：根据文章内容，完成选择题（共50分）。
How Do You Create a Culture of Innovation?
Have you noticed the courage buried in the word encourage? To create a culture in which innovation flourishes takes courage. Determined innovators are always courageous enough to establish a culture in which innovation is greatly encouraged and rewarded. Here are three ways to do that.
Put innovation at the heart of strategy, and persist it in every message. Think of innovation strategy as a pyramid: big bets at the top, a few projects in development in the middle, and a broad base of continuous improvements, lasting contributions, and early-stage new ideas at the bottom.
Define jobs around innovation. Make it a job prerequisite. Consider 3M’s move to become one of the first companies to tell professionals that they could spend 15 percent of their time on projects of their own choosing. Now many high-tech companies know that they can’t get the best talent without providing this kind of flexibility. And some of those self-selected, self-organized projects might even result in a blockbuster product or line of business. For 3M, it was the Post-it note.
Recognize innovation in every part of the company. To build a culture of creativity and innovation, Gillette developed an innovation fair in which every unit could show off its most promising new concepts. It shows that everyone has a role to play in a culture of innovation.
To go from idea to successful innovation requires a great deal of support and collaboration. When people are surrounded by constant communication and encouragement, they can find the courage to try, fail, redo, and try again.
操作提示：通过题目后的下拉选项框选择正确答案。
1. What is necessary in creating innovation culture?
A.communication
B.courage
C.immitation
2. How does 3M create its innovation culture?
A. Put innovation at the heart of strategy, and persist it in every message.
B. define jobs around innovation.
C. Recognize innovation in every part of the company.
3. The word prerequisite in “Make it a job prerequisite” means .
A. required as a prior condition
B. going after
C. prior to request
4. How does Gillette create its innovation culture?
A. Put innovation at the heart of strategy, and persist it in every message.
B. define jobs around innovation.
C. Recognize innovation in every part of the company.
5. The formation from idea to innovation needs .
A. discussion and revise
B. failure and courage
C. support and cooperation
选项:
答案
:
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问题 78: 7. — ____________________________
—Actually I prefer working on my own.
选项:
•
A. Could I use this dictionary?
•
B. May I open the window to let in some fresh air?
•
C. Do you prefer teamwork or working individually?
答案
:
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问题 79: 8. How do we expect to compete with a company that has such a huge
______ and huge resources?
选项:
•
A. recommendation
•
B. reduction
•
C. reputation
答案
:
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问题 80: 9. please ______ your hand if you have any question at all.
选项:
•
A. raise
•
B. rise
•
C. arise
答案
:
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问题 81: 10. ______ we can't compete in terms of size I do believe we hold an advantage in terms of dedication to customer service.
选项:
•
A. Therefore
•
B. But
•
C. Although
答案
:
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问题 82: 11. 二、阅读理解：根据文章内容，判断正误（共50分）。
Vision and Execution: Two Sides of a Successful Strategy
A strategic plan is not the end goal of the strategic planning process – it is the framework for successfully implementing a strategy. Until a strategic plan is put into effect, it has no real value.
There are several keys to successful implementation. First, people directly involved in executing the strategy must be included in the planning process. Strategic planning is no longer a top-down directive. Without the input and feedback of the people responsible for executing on the strategy, a seemingly solid strategy is likely to fall apart when implementation is attempted.
The next key to successful implementation is clearly communicating the strategy to the whole company. The communication should ensure that everyone in the company understands and accepts the strategy as the best path forward, and not simply the leadership's latest idea. Without clear communication, employees lack a sense of ownership and clarity of purpose. When a strategy is not understood or embraced, it usually results in misunderstanding and uneven commitments to implementation.
Another key to the successful execution of a strategic plan is the clear and straightforward description of the plan and its operations. Even the most brilliant strategy faces failure if it cannot be explained clearly and concisely.
操作提示：正确选T，错误选F。
1.The final goal of the strategic planning process is a strategic plan.
2. A strategic plan is valuable if it is executed.
3. There are four keys to successful implementation.
4. A good strategy is likely to fall apart if without the input and feedback of the people responsible for executing on the strategy.
5. Leadership's idea determines all.
选项:
答案
:
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问题 83: 12. —It's about a successful businessman's management experience, isn't it?
— ____________
选项:
•
A. My pleasure!
•
B. That's right!
•
C. It's up to you!
答案
:
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问题 84: 13. The key ______ successful implementation is clearly communicating the strategy to the whole company.
选项:
•
A. to
•
B. in
•
C. of
答案
:
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问题 85: 14. — I'd like a wake-up call at 7:00 a.m., please!
— OK,________________ .
选项:
•
A. You will certainly make it.
•
B. I'll make sure you get one.
•
C. just do what you like.
答案
:
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问题 86: 15. 二、完型填空（共50分）
操作提示：通过下拉选项框选择正确的词汇。
This evening I met a friend at a local bar. She brought her laptop so she could show me some of her latest digital art designs. As we looked through her artwork, the laptop suddenly started making an unhealthy noise, then the screen twinkled on and off and then cut off . And as we both stared at one another surprisingly, the terrible smell of fried computer circuits appeared.
I grabbed the laptop off the bar to inspect it and the problem instantly arose itself. The bottom of the laptop was completely wet and empty, spilt water glass rested against the side of her purse just behind where the laptop was sitting. While we were chatting and shifting the laptop's 17 inch screen , we somehow spilt a glass of water that the waiter had inadvertently (无意地) placed behind the screen, which was out of our view.
When life throws id some troubles like this, it typically doesn't make any sense to us, and our natural emotional reaction might get extremely at the top of our lungs. But how does this help our dilemma? Obviously, it doesn't.
The smartest and hardest thing we can do in these kinds of situations is to be more tempered in our reaction. You'd be much wiser and more disciplined than scream extremely. You should remember that emotional rage only makes matters worse. And please remember that once it happens, that will give us an opportunity to grow stronger.
Every difficult moment in our lives is accompanied by an opportunity for personal growth and . But in order to attain this growth and creativity，we must first learn to control our emotions,and we must recognize that difficulties pass like everything in our life.
选项:
答案
:
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问题 87: 16. — Who should be responsible for the accident?
— The boss, not the workers. They just carried out the order ______.
选项:
•
A. as are told
•
B. as told
•
C. as they told
答案
:
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问题 88: 17. We ________ with achievement.
选项:
•
A. done
•
B. are obsessed
•
C. catch up
答案
:
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问题 89: 1. facial expression
选项:
•
A. Non-Verbal Communication
•
B. Verbal Communication
答案
:
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问题 90: 2. tone
选项:
•
A. Non-Verbal Communication
•
B. Verbal Communication
答案
:
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问题 91: 3. body movement
选项:
•
A. Non-Verbal Communication
•
B. Verbal Communicat
ion
答案
:
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问题 92: 4. voice
选项:
•
A. Non-Verbal Communication
•
B. Verbal Communication
答案
:
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问题 93: 5. gesture
选项:
•
A. Non-Verbal Communication
•
B. Verbal Communication
答案
:
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问题 94: 6. touch
选项:
•
A. Non-Verbal
Communication
•
B. Verbal Communication
答案
:
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问题 95: 7. eye contact
选项:
•
A. Non-Verbal Communication
•
B. Verbal Communication
答案
:
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问题 96: 8. space
选项:
•
A. Non-Verbal Communication
•
B. Verbal Communication
答案
:
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问题 97: 9. posture
选项:
•
A. Non-Verbal Communication
•
B. Verbal Communication
答案
:
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问题 98: 1. Communication and leadership don't always go hand in hand.
选项:
答案
:
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问题 99: 2. The say-do gap happens when people misunderstand their leader's intention.
选项:
答案
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问题 100: 3. Using technical jargon makes a leader convincing.
选项:
答案
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问题 101: 4. Communicating sincerely is always the best.
选项:
答案
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问题 102: 5. Observation is as important as communication when you want to know what people really think.
选项:
答案
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问题 103: 1. What kind of company is Google?_________
选项:
•
A. A medium-sized international company.
•
B. A large global enterprise.
•
C. A large American company.
答案
:
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问题 104: 2. How does Google motivate its employees?_________
选项:
•
A. Providing a friendly work culture in the company.
•
B. TPromoting the employees to higher job positions.
•
C. Offering entertaining equipment in the employees' office.
答案
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问题 105: 3. Who founded Google?_________
选项:
•
A. Larry Page and Sergey Brin.
•
B. Karen May.
•
C. Sergey Brin.
答案
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问题 106: 4. Google employees have the freedom to _________.
选项:
•
A. use the totem pole with their colleagues
•
B.
spend certain time on their chosen projects
•
C. play bowling with their colleagues at work
答案
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问题 107: 5. What is Google's secret to success?_________
选项:
•
A. Encouraging among employees the aspiration to be No. 1 in the world.
•
B. Paying hig
h salary to the employees and practicing strict management.
•
C. Valuing the happiness of its employees as much as innovating good products.
答案
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问题 108: 1. - How did your meeting go yesterday?
- _____________________. It was really frustrating actually.
选项:
•
A. Not so good
•
B. Very good
•
C. Nothing special
答案
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问题 109: 2. - _____________________？
- You might as well write a thank you note.
选项:
•
A. How do you like the rewards
•
B. What do you do with the rewards
•
C. Could you suggest
some ways of the rewards
答案
:
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问题 110: 3. - You’d better not push yourself too hard. You can ask the team and listen.
-_____________________.
选项:
•
A. You are right
•
B. No, we can’t do that
•
C. I think it will kill our time
答案
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问题 111: 4. - You have to believe in yourself. No one else will, if you don’t.
- _____________________. Confidence is really important.
选项:
•
A. It’s not my cup of tea
•
B. I don’t think so
•
C. I couldn’t agree more
答案
:
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问题 112: 5. - Sorry for being late. I should have called you earlier.
-_____________________. I’ve just arrived.
选项:
•
A. That’s no trouble
•
B. You are welcome
•
C. That’s all right
答案
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问题 113: 6. Until a strategic plan is ___________, it has no real value.
选项:
•
A. put into effect
•
B. put into use
•
C. put into production
答案
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问题 114: 7. Please ask the solicitor what his ________ would be to take the case to court.
选项:
•
A. fare
•
B. fee
•
C. salary
答案
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问题 115: 8. All of the tables and chairs ____________ away.
选项:
•
A. had stored
•
B. had been stored
•
C. stored
答案
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问题 116: 9. An employee may express their different understanding and, at the same time, a willingness to ________ any constructive suggestions.
选项:
•
A. comply with
•
B. complete
•
C. compose
答案
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问题 117: 10. Do you immediately picture your group off at a resort playing games or hanging from ropes?
Which of the following words can replace the above underlined word?
选项:
•
A.
imagine
•
B. photo
•
C. describe
答案
:
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问题 118: 11. _______ we are more creative while maintaining our collaborative culture, we will work wonders.
选项:
•
A. If
•
B. Whether
•
C. That
答案
:
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问题 119: 12. We ________ with achievement.
选项:
•
A. are done
•
B. are obsessed
•
C. catch up
答案
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问题 120: 13. Along the dusty road ______ a group of tourists.
选项:
•
A. to come
•
B. coming
•
C. came
答案
:
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问题 121: 14. We need ________ communication skills: listen carefully, think before you speak and manage conflicts diplomatically.
选项:
•
A. outstanding
•
B. plain
•
C. general
答案
:
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问题 122: 15. Let your values __________ in your communication.
选项:
•
A. come out
•
B. look through
•
C. come through
答案
:
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问题 123: 16. While modest fear might be healthy for motivation, ______ it can be like overusing a drug, which risks generating harmful side effects.
选项:
•
A. abuse
•
B. abused
•
C. abusing
答案
:
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问题 124: 17. It’s about a successful businessman’s management experience, ______?
选项:
•
A. is that
•
B. is it
•
C. isn’t it
答案
:
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问题 125: 1. The 35 employees who had come together for a team building event were young, smart and passionate.
选项:
答案
:
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问题 126: 2. Most of the 35 employees were good solution sharers and knew well about teamwork.
选项:
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:
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问题 127: 3. The place of this team building event was not a normal cafeteria.
选项:
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:
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问题 128: 4. There were many filled balloons in the cafeteria.
选项:
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问题 129: 5. All the employees attending the team building event had two chances to blow up a balloon. If the balloon blasted twice, they failed.
选项:
答案
:
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问题 130: 6. In the second round, the employees only focused on finding out their own balloons, so only few of them found balloons with their names.
选项:
答案
:
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问题 131: 7. In the third round, the employees were required to share the name information on each balloon they got.
选项:
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问题 132: 8. According to the summary addressed by the team leader, the conclusion “everybody's business is nobody's business” could be drawn.
选项:
答案
:
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问题 133: 9. Sometimes it is success-hindering that you do not share when you work in a team.
选项:
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问题 134: 1. What should you do when you are given a bad performance review?_________
选项:
•
A. Argue with your boss.
•
B. Make immediate remarks.
•
C. Stay calm and listen carefully.
答案
:
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问题 135: 2. What should you do after you are given a bad performance review?_________
选项:
•
A. Quit your job immediately.
•
B. Insist on making comments.
•
C. Learn from the review.
答案
:
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问题 136: 3. What should you do if you do not agree with the bad performance review?_________
选项:
•
A. Tell the boss directly that you do not agree with the review.
•
B. Make a written statement on your own behalf if it is allowed.
•
C. Do not express your different understanding in a written statement.
答案
:
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问题 137: 4. How do you improve a bad performance review?_________
选项:
•
A. Understand the established performance standards.
•
B. Learn more about what the employee wants or expects.
•
C. Learn what the person who gives the review may think.
答案
:
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问题 138: 5. Why should we understand the cause of a bad performance review?_________
选项:
•
A. Because it helps the employee to get promoted immediately.
•
B. Because it encourages and motivates the worker to do better.
•
C. Because it prevents the employee from professional gro
wth.
答案
:
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