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海南开放大学_管理英语4作业答案
管理英语
4
学校: 海南开放大学
问题 1: 1. — Is it possible for you to work out the plan tonight?
—__________
选项:
•
A. I'll do that.
•
B. I think so.
•
C. I'd love to.
答案: I think so.
问题 2: 2. — Could you give us a speech on management functions some day this week?
—________________.
选项:
•
A. That's a good idea
•
B. No, I already have plans
•
C. I'd love to, but I'm busy this week
答案: I'd love to, but I'm busy this week
问题 3: 3. The demands and requirements placed on the CEO of Sony are different from ______ on the manager of your local Wendy's restaurant.
选项:
•
A. these
•
B. those
•
C. which
答案: those
问题 4: 4. ______ CEOs spend planning, the more profitable their companies are.
选项:
•
A. The more time
•
B. The more
•
C. The less time
答案: The more time
问题 5: 5. ______ managers spend most of their time in face-to-face contact with others, but they spend much of it obtaining and sharing information.
选项:
•
A. Not only
•
B. Do not only
•
C. Not only do
答案: Not only do
问题 6: 6. 二、阅读理解：根据文章内容，判断正误（共50分）。
Who Killed Nokia?
Nokia executives attempted to explain its fall from the top of the smartphone pyramid with three factors: 1) that Nokia was technically inferior to Apple, 2) that the company was complacent and 3) that its leaders didn't see the disruptive iPhone coming.
It has also been argued that it was none of the above. Nokia lost the smartphone battle because of divergent shared fears among the company's middle and top managers which led to company-wide inertia that left it powerless to respond to Apple's game.
Based on the findings of an in-depth investigation and 76 interviews with top and middle managers, engineers and external experts, the researchers discovered a culture of fear due to temperamental leaders and that frightened middle managers were scared of telling the truth.
The fear that froze the company came from two places. First, the company's top managers had a terrifying reputation. Some members of Nokia's board and top management were described as “extremely temperamental” and they regularly shouted at people “at the top of their lungs”. It was very difficult to tell them things they didn't want to hear. Secondly, top managers were afraid of the external environment and not meeting their quarterly targets, which also impacted how they treated middle managers.
Top managers thus made middle managers afraid of disappointing them. Middle managers were told that they were not ambitious enough to meet top managers' goals.
Fearing the reactions of top managers, middle managers remained silent or provided optimistic, filtered information. Thus, middle managers directly lied to top management.
Worse, a culture of status inside Nokia made everyone want to hold onto vested power for fear of resources being allocated elsewhere if they delivered bad news or showed that they were not bold or ambitious enough to undertake challenging assignments.
Beyond verbal pressure, top managers also applied pressure for faster performance in personnel selection. This led middle managers to over promise and under deliver. One middle manager told us that “you can get resources by promising something earlier, or promising a lot. It's sales work.”
While modest fear might be healthy for motivation, abusing it can be like overusing a drug, which risks generating harmful side effects. To reduce this risk, leaders should coordinate with the varied emotions of the staff. Nokia's top managers should have encouraged safe dialogue, internal coordination and feedback to understand the true emotion in the organization.
操作提示：正确选T，错误选F。
1. Nokia lost the smartphone battle because its technology is not as good as that of Apple.
2. Nokia's middle managers were frank to tell the truth, but the top ones didn't listen to them.
3. Nokia's top managers were too moody to hear anything good but harsh.
4. Middle managers in Nokia delivered results more than they promised earlier.
5. Nokia's top managers should have had better conversation techniques to encourage internal coordination and truth.
选项:
答案: F
问题 7: 7. — I think things have been a bit difficult for us the last couple of months.
—__________. We've been working hard, but still getting behind.
选项:
•
A. You're right
•
B. I'm afraid
•
C. I don’t think so
答案
:
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问题 8: 8. — We could let some of the staff work from home.________________?
— That's a good idea.
选项:
•
A. Do you have any good ideas
•
B. What do you think of it
•
C. Is there anything else
答案
:
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问题 9: 9. The responsibilities in handbook ______ that managers have to be concerned with efficiency and effectiveness in the work process.
选项:
•
A. imply
•
B. indicate
•
C. interrupt
答案
:
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问题 10: 10. 二、听力理解：听录音，选择最佳答案（共50分）。
请听录音： unit1tl.mp3
操作提示：通过下拉选项框，选择答案。
What kind of role is Melinda taking on for her job?
A. HR manager.
B. Project manager.
C. Project coordinator.
2. How long will Melinda be trained for her new role?
A. One month.
B. Half a month.
C. One year.
3. How often should Melinda report to the board on the progress of the project?
A. Once a month.
B. Twice a month.
C. Once a week.
4. What kind of contract can Melinda sign with outside contractors?
A. Permanent worker contract.
B. Standard temporary-worker contract.
C. Standard industry contract.
5. Which one does NOT belong to Melinda's responsibilities?
A. Formulate the industry standard of payment.
B. Manage and coordinate her project team.
C. Report the project progress to the board.
选项:
答案
:
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问题 11: 1. — Will you go on a picnic with us tomorrow?
—____________________.
选项:
•
A. Yes, but
I'll have English classes
•
B. Sorry, I have an appointment with Dr. Brown
•
C. I'm afraid I have no idea
答案
:
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问题 12: 2. —How did your meeting go yesterday?
— ____________________actually, it was really frustrating.
选项:
•
A. Not so good
•
B. Very g
ood
•
C. Nothing special
答案
:
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问题 13: 3. If demand is rising but the firm __________ from communication failure, then stocks will fall and there will be understaffing.
选项:
•
A. has been suffering
•
B. is going to suffer
•
C. is suffering
答案
:
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问题 14: 4. What you need to do is to keep things short and sweet, just the ______.
选项:
•
A. questions
•
B. topics
•
C. highlights
答案
:
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问题 15: 5. Who was ______ the meeting？
选项:
•
A. chairing
•
B. leading
•
C. charging
答案
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问题 16: 6.
选项:
答案
:
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问题 17: 7. —____________________identify the problems that have been occurring?
—Well, as you know, the problems we had with Gary caused a lot of friction among the team.
选项:
•
A. What would you
•
B. Will you
•
C. Are you able to
答案
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问题 18: 8. — If you can't say what you've come to say at the meeting, what's the point?
—____________________,but I think you might need to change your approach somewhat.
选项:
•
A. I am not sure
•
B. I can see that
•
C. I know that
答案
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问题 19: 9. He's left now, but productivity hasn't ______that much.
选项:
•
A. carried on
•
B. caught up
•
C. picked up
答案
:
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问题 20: 10. Creativity, especially __________ which takes place across departmental boundaries, is likely to suffer hugely as team synergy slips.
选项:
•
A. that
•
B. those
•
C. /
答案
:
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问题 21: 11. 二、阅读理解：根据文章内容，判断正误（共50分）。
Habits of Highly Effective Communicators
It's no secret that good leaders are also good communicators. Indeed, communication and leadership are inextricably tied. How can you galvanize, inspire or guide others if you don't communicate in a clear, credible and authentic way? Here are 5 essential communication practices of effective leaders:
1. Mind the say-do gap. Trust is the bedrock of effective leadership – your behavior is your single greatest mode of communication, and it must be congruent with what you say. If your actions don't align with your words, you are storing up trouble for the future.
2. Make the complex simple. Effective leaders distill complex thoughts and strategies into simple, memorable terms that colleagues and customers can grasp and act upon. The most important thing is to clarify what you want to say, look out for technical jargon and avoid business speak, which add complexity. Say what you mean in as few words as possible.
3. Find your own voice. Use language that's distinctly your own; let your values come through in your communication. Correct use of language and grammar are important, of course, but don't become overly fixated on eloquence for eloquence's sake; concentrate on being distinct and real. People want real, people respect real, people follow real.
4. Be visible Visibility is about letting your key stakeholders get a feel for who you are and what you care about. Don't hide behind a computer and only interact with people electronically – see them face to face and voice to voice, and interact with them in a real, substantial way. In today's environment, where people are often burned out, it's important for employees to have a personal connection with you and the work you believe in. Show the people that work for you that you're engaged and that you care about them and their work.
5. Listen with your eyes as well as your ears. Effective communication is a two-way process, and good leaders know how to ask good questions, and then listen with both their eyes and their ears. Because you are in a position of authority, others may be reluctant to express their real opinions to you directly. You won't always get direct feedback, so you need to also be able to read between the lines and look for the non-verbal cues.
操作提示：正确选T，错误选F。
1. Communication and leadership don't always go hand in hand.
2. The say-do gap happens when people misunderstand their leader's intention.
3. Using technical jargon makes a leader convincing.
4. Communicating sincerely is always the best.
5. Observation is as important as communication when you want to know what people really think.
选项:
答案
:
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问题 22: 12. I think the primary ______factor is there's been so much absence lately.
选项:
•
A. contributing
•
B. causing
•
C. affecting
答案
:
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问题 23: 1. — What are your teammates like?
—_____________
选项:
•
A. They are all warmhearted and helpful.
•
B. They all like sports and
games.
•
C. They are all good friends.
答案
:
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问题 24: 2. — Will you help me arrange a meeting with Mr. Brown, please?
—_____________
选项:
•
A. No, no way.
•
B. No, I can't.
•
C. Sorry I can't. I have to finish my project right now.
答案
:
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问题 25: 3. I believe that I have a lot to contribute ______ a team environment, and am comfortable in both leadership and player roles.
选项:
•
A. to
•
B. with
•
C. for
答案
:
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问题 26: 4. How do you get your members to ______ as a team?
选项:
•
A. pull
apart
•
B. pull up
•
C. pull together
答案
:
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问题 27: 5. Team members are ______ as unique people with irreplaceable experiences, points of view, and knowledge to contribute.
选项:
•
A. treated
•
B. viewed
•
C. known
答案
:
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问题 28: 6. 阅读理解：根据文章内容，判断正误（共50分）。
Tips for Team Building
When you think of team building, do you immediately picture your group off at a resort playing games or hanging from ropes? Traditionally, many organizations approach team building in this way but, then, they wonder why that wonderful sense of teamwork that had been displayed at the retreat or the seminar fails to impact long term beliefs and actions back at work.
I'm not averse to retreats, planning sessions, seminars and team building activities — in fact I lead them — but they have to form part of a much larger teamwork effort. You will not build teamwork by “retreating” as a group for a couple of days each year, instead you need to think of team building as something you do every single day.
• Form teams to solve real work issues and to improve real work processes. Provide training in systematic methods so the team expends its energy on the project, not on trying to work out how to work together as a team to approach the problem.
• Hold department meetings to review projects and progress, to obtain broad input, and to coordinate shared work processes. If there is friction between team members, examine the work processes they mutually own — the problem is not usually their personalities; instead, it is often the fact that the team members haven't agreed on how they will deliver a product or service, or the steps required to get something done.
• Build fun and shared occasions into the organization's agenda — hold pot luck lunches, take the team to a sporting event, sponsor dinners at a local restaurant, go hiking or go to an amusement park. Hold a monthly company meeting, sponsor sports teams and encourage cheering team fans.
• Use ice breakers and teamwork exercises at meetings — these help team members get to know each other, share details about each others lives, and have a laugh together.
• Celebrate team successes publicly. There are many ways you could do this, for instance by buying everyone the same T-shirt or hat, putting team member names in a draw for company merchandise and gift certificates. The only thing limiting you is your imagination.
If you do the types of teamwork building listed above, you'll be amazed at the progress you will make in creating a teamwork culture, a culture that enables individuals to contribute more than they ever thought possible — together.
操作提示：正确选T，错误选F。
1.Team building event is traditionally related to playing games at resort.
2. The author claims that playing games together is as important as form teams to solve real work issues and to improve real work processes for team building.
3. “Retreat” in the first paragraph means withdrawal of troops after a defeat.
4. Ice breaking motivates team members compete with each other.
5. A good teamwork culture enables individuals make more efforts together.
选项:
答案
:
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问题 29: 1. —Scott，I'd like to have your opinions about my written report.
—________________ But I have one suggestion.
选项:
•
A. That's a good idea.
•
B. You are too modest.
•
C. It looks fine to
me.
答案
:
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问题 30: 2. — You have to believe in yourself. No one else will, if you don't.
— ____________________Confidence is really important.
选项:
•
A. It's not my cup of tea.
•
B. I don't think so.
•
C. I couldn't agree more.
答案
:
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问题 31: 3. We need ________ communication skills: listen carefully, think before you speak and manage conflicts diplomatically.
选项:
•
A. outstanding
•
B. plain
•
C. general
答案
:
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问题 32: 4. He will write to me as soon as he ______ home.
选项:
•
A.
will have returned
•
B. returns
•
C. will return
答案
:
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问题 33: 5. We ________ with achievement.
选项:
•
A. done
•
B. are obsessed
•
C. catch up
答案
:
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问题 34: 6. 二、完型填空（共50分）
操作提示：通过下拉选项框选择正确的词汇。
This evening I met a friend at a local bar. She brought her laptop so she could show me some of her latest digital art designs. As we looked through her artwork, the laptop suddenly started making an unhealthy noise, then the screen twinkled on and off and then cut off . And as we both stared at one another surprisingly, the terrible smell of fried computer circuits appeared.
I grabbed the laptop off the bar to inspect it and the problem instantly arose itself. The bottom of the laptop was completely wet and empty, spilt water glass rested against the side of her purse just behind where the laptop was sitting. While we were chatting and shifting the laptop's 17 inch screen , we somehow spilt a glass of water that the waiter had inadvertently (无意地) placed behind the screen, which was out of our view.
When life throws id some troubles like this, it typically doesn't make any sense to us, and our natural emotional reaction might get extremely at the top of our lungs. But how does this help our dilemma? Obviously, it doesn't.
The smartest and hardest thing we can do in these kinds of situations is to be more tempered in our reaction. You'd be much wiser and more disciplined than scream extremely. You should remember that emotional rage only makes matters worse. And please remember that once it happens, that will give us an opportunity to grow stronger.
Every difficult moment in our lives is accompanied by an opportunity for personal growth and . But in order to attain this growth and creativity，we must first learn to control our emotions,and we must recognize that difficulties pass like everything in our life.
选项:
答案
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问题 35: 7. — I'd like a wake-up call at 7:00 a.m., please!
— OK,________________ .
选项:
•
A. You will certainly make it.
•
B
. I'll make sure you get one.
•
C. just do what you like.
答案
:
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问题 36: 8. please ______ your hand if you have any question at all.
选项:
•
A. raise
•
B. rise
•
C. arise
答案
:
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问题 37: 9. How do we expect to compete with a company that has such a huge
______ and huge resources?
选项:
•
A. recommendation
•
B. reduction
•
C. reputation
答案
:
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问题 38: 10. When people are surrounded by ______ communication and encouragement, they can find the courage to try, fail, redo, and try again.
选项:
•
A. complicated
•
B. constant
•
C. corporate
答案
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问题 39: 11. 二、阅读理解：根据文章内容，完成选择题（共50分）。
How Do You Create a Culture of Innovation?
Have you noticed the courage buried in the word encourage? To create a culture in which innovation flourishes takes courage. Determined innovators are always courageous enough to establish a culture in which innovation is greatly encouraged and rewarded. Here are three ways to do that.
Put innovation at the heart of strategy, and persist it in every message. Think of innovation strategy as a pyramid: big bets at the top, a few projects in development in the middle, and a broad base of continuous improvements, lasting contributions, and early-stage new ideas at the bottom.
Define jobs around innovation. Make it a job prerequisite. Consider 3M’s move to become one of the first companies to tell professionals that they could spend 15 percent of their time on projects of their own choosing. Now many high-tech companies know that they can’t get the best talent without providing this kind of flexibility. And some of those self-selected, self-organized projects might even result in a blockbuster product or line of business. For 3M, it was the Post-it note.
Recognize innovation in every part of the company. To build a culture of creativity and innovation, Gillette developed an innovation fair in which every unit could show off its most promising new concepts. It shows that everyone has a role to play in a culture of innovation.
To go from idea to successful innovation requires a great deal of support and collaboration. When people are surrounded by constant communication and encouragement, they can find the courage to try, fail, redo, and try again.
操作提示：通过题目后的下拉选项框选择正确答案。
1. What is necessary in creating innovation culture?
A.communication
B.courage
C.immitation
2. How does 3M create its innovation culture?
A. Put innovation at the heart of strategy, and persist it in every message.
B. define jobs around innovation.
C. Recognize innovation in every part of the company.
3. The word prerequisite in “Make it a job prerequisite” means .
A. required as a prior condition
B. going after
C. prior to request
4. How does Gillette create its innovation culture?
A. Put innovation at the heart of strategy, and persist it in every message.
B. define jobs around innovation.
C. Recognize innovation in every part of the company.
5. The formation from idea to innovation needs .
A. discussion and revise
B. failure and courage
C. support and cooperation
选项:
答案
:
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