24春国开电大春河南广播电视大学管理英语3Unit 7 形考成绩单元自测7（10分）参考答案_1

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Unit 7 形考成绩_单元自测7（10分）0
Unit 7 形考成绩_单元自测7（10分）0
试卷总分:100    得分:100
一、选择填空，从每题选项中选出一个能填入空白处的最佳选项（每题10分）。
1. —________________ about it now?

—Every time a customer has complained we've followed our store policy and offered them an exchange or a full refund.
A. What's the plan
B. What's be doing
C. What's being done
答案:

2.—I suggest you offer affected customers a discount on their next store purchase, explain the situation and apologize to them.

—Right, of course.___________________
A. I'll get on it right away.
B. I got it now.
C. I understand perfectly.
答案:

3.Apple almost lost its dominance in the smartphone market ________ it became clear that it was difficult to make a call using the much expected iPhone 4.
A. when
B. that
C. where
答案:

4.Proper controls that should ________________ developed as part of routine safety procedures were not in place.
A. has been
B. have been
C. be
答案:

5.Not only ________ many cars built in the 1970s ugly and poorly designed, they also became very unreliable after 40-50 thousand miles.
A. was
B. are
C. were
答案:

6.二、听力理解

听对话录音，根据对话内容，找出“Column A”中的各方是如何应对产品质量问题的（每题10分）。

音频


操作提示：通过下拉框选择题目的正确答案。

　
Column A Column B
1. Customers
2. The store
3. The purchasing department
4. The manager
5. Frank
(1).
A. Trying to understand and solve the problem
B. Talking to the supplier
C. Making complaints to the store
D. Offering customers an exchange or a full refund
E. Reporting the quality problem to the manager
答案:
(2).
A. Trying to understand and solve the problem
B. Talking to the supplier
C. Making complaints to the store
D. Offering customers an exchange or a full refund，我们的目标是要做全覆盖、全正确的答案搜索服务。
E. Reporting the quality problem to the manager
答案:
(3).
A. Trying to understand and solve the problem
B. Talking to the supplier
C. Making complaints to the store
D. Offering customers an exchange or a full refund国开形成性考核答案
E. Reporting the quality problem to the manager一网一平台答案
答案:
(4).
A. Trying to understand and solve the problem
B. Talking to the supplier
C. Making complaints to the store
D. Offering customers an exchange or a full refund
E. Reporting the quality problem to the manager
答案:国开形成性考核答案
(5).
A. Trying to understand and solve the problem
B. Talking to the supplier
C. Making complaints to the store
D. Offering customers an exchange or a full refund
E. Reporting the quality problem to the manager
答案: